Please inspect your order upon receipt and notify us immediately if something is missing or incorrect.
We guarantee to ship you a plant that is healthy, will leaf out, and is true to name.
We expect that you will care the plant from the moment it arrives, plant it in a timely fashion, water it (about 1" per week after bud swell) and protect it. Because we have no control over growing conditions such as weather, soil, cultural practices, pests, wildlife, or weed whackers, we cannot guarantee a plant’s survival past leaf break.
Inevitably, some plants die through no fault of yours or ours. If a plant dies during the first growing season, contact us and we will work with you to determine what went wrong.
If you have thoroughly cared for the plant and it dies, we will refund the cost of the plant. If you prefer a replacement, we may ask you to pay for the shipping. In some cases, we may choose to split the refund with you. We are partners in the endeavor of filling the planet with plants and we want you to succeed. Don’t hesitate to contact us and we’ll do our best to troubleshoot your plant problems.
Claims must be made no later than July 1st of the year the plant was received.